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Guides for CaseLines, Calendly, and Virtual Hearings

Please note that CaseLines is changing their name to Case Center. You may see either name being used when looking through guides and practice directions but they are referring to the same system.


  • Contact Thomson Reuters for support (Monday - Friday from 8 AM - 5 PM)
    • Call 1-800-290-9378 and select either “CaseLines”, “Case Center” or “Evidence Sharing” when you reach the directory
    • Email decsupport@thomsonreuters.com
  • If you are a self represented litigant, you can contact the Ministry of the Attorney General’s Court Services Division for support


Calendly is a cloud-based scheduling tool that is currently being used by the Superior Court of Justice.

This tool will allow parties to determine open court dates and request an appearance before the court directly without needing to contact the scheduling office.

Please refer to the tip sheet above for more information on how to use this tool.

For the list of regions that are currently expected to use Calendly and the associated links for scheduling, please refer to the Judicial Regions and Court Locations Using Calendly of the above tip sheet. You do not need to have a Calendly account to use this system.

It is highly recommended that you take a look at the practice direction for the region you will be appearing in and follow those guidelines for using Calendly. For the Peel Region, please refer to the Notice to the Profession and Parties - Central West Region.


Please see below for the Best Practices for Remote Hearings, 2nd edition and associated documents (published May 28, 2021). The documents were collaboratively developed by the joint E-Hearings Task Force of The Advocates' Society, the Ontario Bar Association, the Federation of Ontario Law Associations, and the Ontario Trial Lawyers Association.

The documents can also be found here on the FOLA website in both English and French.

1. The Best Practices for Remote Hearings, 2nd edition 

2. Overview of the Best Practices for Remote Hearings

3. Checklist: Preparing Your System for a Remote Hearing

4. Checklist: Counsel Preparation in Advance of Meeting with Adjudicator

5. Checklist: Matters to Consider Reviewing with Judge In Advance of Hearing

6. Checklist: Preparing Your Witness for a Remote Hearing

7. Sample Virtual Hearing Protocol

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