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Guides for CaseLines, Calendly, and Virtual Hearings

Please note that CaseLines is changing their name to Case Center. You may see either name being used when looking through guides and practice directions but they are referring to the same system.


  • Contact Thomson Reuters for support (Monday - Friday from 8 AM - 5 PM)
    • Call 1-800-290-9378 and select either “CaseLines”, “Case Center” or “Evidence Sharing” when you reach the directory
    • Email decsupport@thomsonreuters.com
  • If you are a self represented litigant, you can contact the Ministry of the Attorney General’s Court Services Division for support

Please see below for the Best Practices for Remote Hearings, 2nd edition and associated documents (published May 28, 2021). The documents were collaboratively developed by the joint E-Hearings Task Force of The Advocates' Society, the Ontario Bar Association, the Federation of Ontario Law Associations, and the Ontario Trial Lawyers Association.

The documents can also be found here on the FOLA website in both English and French.

1. The Best Practices for Remote Hearings, 2nd edition 

2. Overview of the Best Practices for Remote Hearings

3. Checklist: Preparing Your System for a Remote Hearing

4. Checklist: Counsel Preparation in Advance of Meeting with Adjudicator

5. Checklist: Matters to Consider Reviewing with Judge In Advance of Hearing

6. Checklist: Preparing Your Witness for a Remote Hearing

7. Sample Virtual Hearing Protocol

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